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Infrastructure - Community & Stakeholder Engagement Manager

  • Location

    Twickenham, London

  • Sector:

    Rail & Civil Infrastructure

  • Job type:


  • Salary:

    Up to £0.00 per annum

  • Contact:

    Rosie Wilkinson

  • Contact email:


  • Job ref:


  • Published:

    about 3 years ago

  • Expiry date:


There is a requirement for Community & Stakeholder Engagement Manager to come onto the Heathrow Western Hub project in South-West London.

Role Brief:

  • This role manages community consultation and engagement activity, as well as Local Authority consultation and engagement activity, for a pre-application and application phase.
  • Builds relationships with stakeholders and communities through proactive and reactive engagement activity.
  • Act as a trusted point of contact for communities affected by the project (including those directly affected by compulsory purchase.
  • Act as a trusted point of contact for Local Authorities affected by the project and coordinates project team Local Authority engagement.
  • Ensures compliance with regulations and requirements related to public consultation and engagement.
  • Works with the project team to integrate engagement outcomes, and to design and develop proposals for mitigation, compensation, and community investment.
  • Manages, tracks and evaluates data on engagement activity for inclusion in the Consultation Report.
  • Supports the planning and delivery of engagement activities for the project for key identified groups in the Stakeholder Engagement Plan including communities and local authorities
  • Oversees the community engagement activities of the Consultation Consultant and the preparation of the Consultation Plan and works with Engagement & Consultation on the resolution of key issues arising from local resident and business engagement being undertaken by the Consultation Consultant
  • Manages and assesses information and data relating to engagement activities and ensures robust and auditable documentation and recording of engagement activities and outcomes

Skills & Experience Required:

  • Graduate degree and/or post graduate qualification in a community development/ engagement/communications/marketing field or similar relevant degree or qualification
  • Significant experience of working in a community engagement or stakeholder engagement role on a high-profile and complex project, with either DCO, Hybrid Bill or TWA
  • Proven experience of delivering and managing effective community relations in a high-profile and complex project (preferably construction or infrastructure with DCO, Hybrid Bill or TWA)
  • Detailed knowledge and understanding of community and stakeholder engagement best practice, and of the requirements and regulations related to public consultation and engagement
  • Proven experience of working directly and effectively with Local Authorities in an engagement role
  • Experience of developing engagement plans and implementing stakeholder or community engagement processes and procedures.
  • Knowledge, understanding and experience of using a variety of communication channels for engagement, including traditional, digital and social.
  • Experience of managing contractors/ consultants.

You can also connect with me on Linkedin for other Infrastructure roles: https://www.linkedin.com/in/rosie-wilkinson/