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Rail & Civil Infrastructure - Control Room Operative - London

Control Room Operative




Our Client has a requirement for a Control Room Operative, who will be required to work on a contract basis in London.


Role Purpose:

  • To support direct the activities of the Incident Support Units in coordinating the deployment of appropriate resources to resolve incidents in compliance with policy and contractual requirements successfully.
  • To accurately receive and disseminate information in order to optimise safety and maximise efficient response and resolution of incidents.
  • Ensure that CCTV, tunnel and bridge safety systems are monitored and that an appropriate response is taken to alarms.
  • To ensure accurate recording of network occupancy through the use of NOMS and SRW.
  • Ensure that relevant colleagues and stakeholders are updated on critical incidents via the SMS text system and other platforms.
  • To comply with Connect Plus policies and procedures as detailed in NOC plans.
  • To work to agreed performance and quality standards.
  • To build strong, effective working relationships with stakeholders and partners including real-time liaison with the Regional Control Centers, NTIC and NILO.
  • To monitor and react, in a timely manner, to all alarms on the SCADA system.


The following qualities/experience are advantageous:

  • Experience in working in an operational control room, preferably in an emergency services or Highways Agency environment.
  • Experience in working in an environment involving the time-critical deployment of resources.
  • Experience working in a performance-driven environment.
  • Excellent communication skills, both oral and written.
  • Aptitude for effective problem solving, using the information to consider options and outcomes.
  • Ability to operate and interrogate several Windows-based systems simultaneously to a high level of competence.
  • Demonstrate an understanding of the commercial implications of operational decisions.
  • Ability to remain calm under pressure, prioritising the response to multiple events.
  • Experience in Highways Agency, Emergency Services procedures.
  • Experience in transport and strategic roads.
  • The post holder must meet the requirements of security clearance to CTC (Counter Terrorism Check) level.


At Talascend we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.

We actively recruit at all levels and this is a superb opportunity for Control Room Operative’s looking for new employment.

Talascend is a First Recruitment Group company.